
Help Center
Everything you need to know about using TouchEstate
Privacy and Security
Your privacy and security are our priority.
TouchEstate collects the following data:
During registration:
— First and last name
— Email address
— Phone number (optional)
During platform use:
— Search and viewing history
— Saved properties (favorites)
— Sent messages and inquiries
— Listing data (for sellers)
Technical data:
— IP address and device type
— Browser and operating system
— Cookies for session management
We use this data solely for service operation, functionality improvement, and security. Data is never sold to third parties.
In your account, you can manage data visibility:
— Hide your phone number from other users
— Restrict your profile visibility
— Manage email notifications (enable/disable)
— Unsubscribe from newsletters
— Manage cookie preferences
Agents have additional visibility settings for contact details on their profile page.
All privacy settings take effect immediately after saving.
TouchEstate applies modern data protection standards:
— Data encryption in transit (HTTPS/TLS)
— Secure password storage (hashing)
— Regular security audits
— DDoS protection
— GDPR compliance
We never store bank card data on our servers. All payment operations are processed by certified payment systems.
In case of a discovered vulnerability, we promptly fix it and notify affected users.
TouchEstate complies with the General Data Protection Regulation (GDPR).
Your rights:
— Right to access: request a copy of all your data
— Right to rectification: update inaccurate data
— Right to erasure: request complete data deletion
— Right to portability: receive data in a machine-readable format
— Right to restrict processing
To request data deletion, write to [email protected]. The request is processed within 30 days.
Upon data deletion, the following will be removed: profile, listings, messages, search history, and all associated records. This process is irreversible.
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