Frequently Asked Questions

TouchEstate is a modern real estate platform that connects buyers, sellers, and renters in Armenia. We provide a comprehensive database of properties, advanced search tools, and secure communication channels to make your real estate journey seamless and efficient.

Creating an account is simple and free. Click the 'Sign Up' button in the top navigation, fill in your details including email and password, verify your email address, and you're ready to start exploring properties or listing your own.

Yes, browsing properties and creating an account is completely free. Buyers and renters can search, save favorites, and contact sellers at no cost. Property owners and agents may have listing fees depending on their subscription plan.

TouchEstate primarily covers properties in Armenia, including Yerevan, Gyumri, Vanadzor, and other major cities and regions. We're continuously expanding our coverage to include more areas.

You can reach our support team through the Contact page, by emailing support{'@'}touchestate.io, or by calling our customer service line. We typically respond within 24 hours on business days.

Use our advanced search feature to filter properties by location, price range, property type, number of rooms, and more. You can also use the map view to explore properties in specific neighborhoods.

Yes, once you find a property you're interested in, you can request a viewing directly through the listing page. The property owner or agent will receive your request and contact you to arrange a suitable time.

Each property listing includes contact options. You can send a message through our secure messaging system, request a callback, or use the provided phone number to contact the seller directly.

Price negotiation depends on the individual seller. Some listings may indicate 'negotiable' pricing. We recommend contacting the seller directly to discuss pricing and make offers.

After creating an account, go to your dashboard and click 'Add Property'. Fill in the property details, upload high-quality photos, set your price, and publish. Your listing will be reviewed and typically goes live within 24 hours.

Include accurate details about property size, number of rooms, amenities, location, and condition. High-quality photos from multiple angles significantly increase interest. Be honest about any repairs needed or unique features.

Standard listings remain active for 30 days and can be renewed. Premium listings may have extended durations. You can deactivate or modify your listing at any time from your dashboard.

Yes, you can edit your listing details, photos, and price at any time through your dashboard. Changes are typically reflected immediately, though some modifications may require brief review.

Use the 'For Rent' filter in our search to browse available rental properties. You can filter by monthly rent, property type, furnishing status, and other criteria to find your ideal rental.

Requirements vary by landlord, but typically you'll need identification, proof of income or employment, and references from previous landlords. Some landlords may also require a security deposit.

This varies by listing. Each property description specifies whether utilities are included or if they're billed separately. Look for this information in the listing details or ask the landlord directly.

The process is similar to selling. Create an account, add your property with rental-specific details like monthly rent and lease terms, upload photos, and publish. Make sure to specify if it's furnished and what utilities are included.

Click 'Forgot Password' on the login page, enter your registered email address, and follow the instructions in the reset email. For security, the reset link expires after 24 hours.

Yes, you can update your email address in your account settings. You'll need to verify the new email address before the change takes effect.

To delete your account, go to Settings in your dashboard and select 'Delete Account'. Please note this action is permanent and will remove all your data, listings, and saved properties.

We accept major credit and debit cards, bank transfers, and select digital payment methods. All payments are processed through secure, encrypted channels.

Basic listings may be free with limitations. Premium features like highlighted listings, extended visibility, and featured placement have associated fees. Check our pricing page for current rates.

Refund policies vary by service type. Unused listing time may be refunded within 48 hours of purchase. For specific refund requests, please contact our support team with your order details.